ITIL Publication

A. Best Practice for Serve Delivery This covers the planning processes that are required to deliver good quality Information Technology Services. The actual planning processes consider aspects that have a moderate to great impact on the quality of future Information Technology services.

B. Best Practice for Service Support This publication covers supportive processes that are required in order to maintain the quality of Information Technology services during the daily operations of an organization. These support processes consider aspects that have a present to short-term impact on the quality of the organizations Information Technology services.

C. The Business Perspective This covers areas that enable the Business-Information Technology alignment for present day IT services as well as future Information Technology services in the organization. The areas that are addressed include, Business Relationship Management or BRM, Supplier Relationship Management or SRM, Review, Planning and Development of Information Technology and Liaison, Education and Communication of Information Technology.

D. Planning to Implement Service Management This covers all areas related to implementing and improving ITIL processes with in the organization. It also addresses the areas related to ITIL process adoption, like organizational change, cultural change, and project management and process improvements.

E. ICT Infrastructure Management This publication covers areas that are related to managing the ICT infrastructure. The ICT infrastructure provides the underlying support infrastructure used to provide the Information Technology services. The areas that are covered include management and administration, Design and Planning, Technical Support, and Development and Operations.

F. Application Management This publication covers the lifecycle phases such as requirements, design, build, deploy, operate, and optimize. It also includes some guidance on Information Technology Service Management considerations for the application lifecycle phase.

G. Security Management This publication covers the Information Technology Security Management process that addresses the security aspect of the organizations information, Information Technology services, and the ICT infrastructure. The Security Management process includes aspects that address how to plan, implement, evaluate, maintain, and also how to control.

Conclusion

From the information above it is easy to see how and why ITIL has taken off with such success.  There are publications that address all of the Information Technology issues that that may exist with in an organization, this allows the ITIL to be helpful no matter what the nature of your organization may be, it relates specifically to the IT of an organization, rather then to the product or nature of the organization.

Such a versatile tool was much needed and now we are seeing it in action all over the globe. Over the span of a few more years ITIL is going to take-off in a direction that can only be good for us.

First Page: ITIL Framework