Implementing IT Service Management

When implementing the IT service management the first thing to consider is finding an answer on where to start. Before you can identify a process that needs to be improved, the first condition will need to be fulfilled; this means that the organization should have documented its current and desired state, which includes a completed gap assessment report. Identifying where to start depends on the level of maturity and the strategic goals of the organization.

It is also important to understand the interrelationships between all of the IT service management processes. Another issue which needs to be taken into consideration during the enhancement program is creating awareness of the change. This can often be done by making a communication plan; the plan will give an explanation of the IT policy to the stakeholders. Next the organization needs to consider how the changes are going to be achieved.

Here are eight steps that can be applied equally to a service management enhancement program.

* A sense of urgency is created* A Guiding coalition is formed* Creating a vision* Communication of the vision* Acting on the vision* Planning for and creating swift success* Consolidating enhancement and creating more change* Institutionalization that change

The Organization's culture is a key issue to be taken into consideration during organizational change; this is because organization change is able to support an implementation and is can also lead to confrontation. It is for that reason that the organizational culture should be managed in order to avoid issues like resistance.

A significant success aspect for a CSIP is the comprehensible definition of accountability, roles, and dependability in relation to the innovative processes and the presented organizational structure. Innovative processes and operational practices often do not fit within the existing organizational structure, because processes are often cross functional. More simply put, processes could run through the entire organization.

The final step that must be taken into consideration regarding the implementation of information technology service management is training. This training can contribute to a higher quality of service management and it can also lead to more productive and responsive employees.

Yet before setting up a training program the organization needs to be clear on who will be trained, when will they be trained, how the training will be presented, and what should be part of the training, all of these questions should be taken into consideration.